Accessibility Statement and Policy

Helix Biowellness
2424 Mechanic Street, Galveston, TX 77550
Phone: (409) 498-5011
Email: [email protected]
Website: https://helixbiowellness.com

Effective Date: April 30, 2026
Last Updated: April 30, 2026

1. Our Commitment

Helix Biowellness is committed to ensuring that our website, our digital communications, and our Galveston, Texas clinic are accessible to people with disabilities. We believe everyone should be able to learn about our wellness Services, schedule an appointment, and engage with our practice with dignity and independence. We work continuously to improve accessibility and usability for all visitors, patients, and members of the public.

This Accessibility Statement reflects our policy and ongoing efforts to comply with applicable accessibility laws and recognized standards.

2. Standards We Strive to Meet

Website (digital accessibility). We aim to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is widely recognized as the technical benchmark for web accessibility under U.S. and international law. We monitor updates to WCAG (including 2.2) and incorporate improvements as our platform evolves.

Federal and state law. We work to comply with applicable accessibility laws, including:

  • Title III of the Americans with Disabilities Act (ADA) (42 U.S.C. §§ 12181 et seq.) and its implementing regulations, which prohibit discrimination on the basis of disability by places of public accommodation;
  • Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. Part 92, which prohibit discrimination on the basis of disability by certain health programs and activities and require effective communication;
  • the Texas Human Resources Code, Chapter 121 (Participation in Social and Economic Activities by Persons with Disabilities); and
  • other applicable federal, state, and local laws and regulations.

3. Measures We Take

To support these commitments, Helix Biowellness:

  • includes accessibility considerations in the design, development, and procurement of our website and digital tools;
  • conducts periodic internal accessibility reviews of our website using a combination of automated scans and manual testing with assistive technologies;
  • provides accessibility orientation to staff who create or maintain web content, marketing material, and patient-facing communications;
  • maintains alternative-text on meaningful images and descriptive labels on form fields where reasonably feasible;
  • builds pages with semantic HTML, proper heading structure, sufficient color contrast, and keyboard-operable navigation; and
  • prioritizes the remediation of accessibility issues that block a person with a disability from accessing core functions such as service information, appointment booking, and contact methods.

4. Compatibility with Assistive Technologies

Our website is designed to be compatible with current versions of widely used browsers and screen readers, including:

  • Browsers: the latest two major versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari;
  • Screen readers: JAWS, NVDA, VoiceOver (macOS / iOS), and TalkBack (Android);
  • Operating systems: current versions of Windows, macOS, iOS, and Android.

The website is also designed to be operable using a keyboard alone, and to support user-controlled adjustments to text size, contrast, and zoom. Some features may not perform as expected on outdated browsers, third-party plug-ins, or unsupported assistive technologies; we recommend keeping your software up to date.

5. Known Limitations

We are continuously working to improve accessibility, but we recognize that some content on our website may not yet be fully accessible. Known limitations may include, for example:

  • third-party content embedded in our pages (such as social-media feeds, video players, financing-application widgets from Cherry or CareCredit, online scheduling tools, mapping tools, or chat widgets) that we do not control;
  • archived blog posts, PDFs, or images that pre-date our current accessibility standards; and
  • complex interactive content that is in the process of being remediated.

When we identify accessibility issues, we work in good faith to fix them on a timely basis or to provide an accessible alternative. We welcome reports of accessibility barriers from the public so we can address them quickly.

6. Auxiliary Aids and Effective Communication (In-Clinic)

In addition to our digital accessibility efforts, we provide reasonable accommodations and auxiliary aids and services to ensure effective communication with patients and visitors with disabilities at our Galveston clinic, consistent with the ADA and Section 1557. These may include:

  • accessible parking and an accessible entrance;
  • printed materials in large print upon request;
  • assistance with completing intake forms;
  • coordination with sign-language or other interpreters where reasonable advance notice is given;
  • modified appointment times or formats to accommodate disability-related needs where clinically appropriate; and
  • service-animal accommodation in accordance with applicable law.

To request an accommodation, please contact us at least seventy-two (72) hours before your appointment so we can prepare. We will work with you to identify a reasonable accommodation, at no additional cost to you, that will enable you to access our Services.

Language Assistance for Persons with Limited English Proficiency

Free language-assistance services are available to people whose primary language is not English. To request an interpreter or translated materials, call us at (409) 498-5011.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (409) 498-5011.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (409) 498-5011.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (409) 498-5011。
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (409) 498-5011 번으로 전화해 주십시오.
ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (409) 498-5011.

Helix Biowellness complies with applicable federal civil-rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or sex characteristics.

7. Alternative Means of Access

If a particular page, form, document, or feature on our website is not accessible to you, we will provide the same information or transaction through an alternative means upon request. For example, we can:

  • read content to you over the phone;
  • email you an accessible alternative format;
  • complete a booking, intake, or financing inquiry on your behalf with your authorization; or
  • meet with you in person at the clinic to assist.

Please contact us using the information in Section 9 to request an alternative format or assistance.

8. Feedback and Reporting Accessibility Barriers

We welcome feedback on the accessibility of our website and our practice. If you encounter an accessibility barrier or have suggestions for improvement, please tell us so we can address it. When you contact us, please provide:

  • your name and preferred contact method (telephone, email, or mail);
  • a description of the issue you experienced;
  • the web address (URL) of the page where the issue occurred, if applicable;
  • the browser, operating system, and assistive technology you were using, if applicable; and
  • any specific assistance you would like us to provide.

Target response time. We will acknowledge receipt of your accessibility report within two (2) business days and provide a substantive response, including any remediation plan or alternative means of access, within fifteen (15) business days. Complex issues may require additional time, and we will keep you informed of our progress.

9. Contact Us

Helix Biowellness — Accessibility Coordinator
2424 Mechanic Street
Galveston, TX 77550
Phone: (409) 498-5011
Email: [email protected]

If you prefer to write to us, please address mail to “Accessibility Coordinator” at the address above.

10. External Resources and Formal Complaints

In addition to contacting us, you may report accessibility concerns to:

We will not retaliate against any person for raising an accessibility concern in good faith.

11. Continuous Improvement

Accessibility is an ongoing effort. Helix Biowellness reviews this Statement and our accessibility practices on at least an annual basis, and updates them when we make material changes to our website, deploy new technologies, or learn of new standards or guidance. We thank our patients and visitors for helping us improve.