Accessibility Policy

A clinic that talks about helping people live better has no business putting up a website some of them can’t use. We build this site to be usable by everyone, and when we fall short we want to hear about it.

Our standard

We build and maintain helixbiowellness.com to conform with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA — the international standard published by the W3C, and the benchmark generally referenced under the Americans with Disabilities Act. {Counsel to confirm ADA / Section 508 framing.}

We consider this site substantially conformant with WCAG 2.2 Level AA. We say “substantially” rather than “fully” on purpose: a site with real content changes constantly, and anyone claiming permanent, perfect conformance isn’t being straight with you. Accessibility here is a standing commitment, not a certificate we earned once.

What we’ve built in

• Keyboard access. Every interactive element — navigation, menus, accordions, forms, the assessment — works without a mouse.
• Visible focus. You can always see where you are when tabbing through a page.
• Semantic structure. Proper landmarks and a logical heading order, so screen readers can navigate the page instead of reading it as soup.
• A skip link. Jump straight to the main content without tabbing through the nav.
• Text alternatives. Meaningful images carry alt text; decorative graphics are hidden from assistive technology so they don’t add noise.
• Labelled forms. Every field has a real label, and errors are announced rather than just colored red.
• Color contrast. Text and background pairs are validated to AA (4.5:1 for body text, 3:1 for large text).
• Reduced motion. If your device asks for reduced motion, our animations turn off. We honor that setting.
• Responsive and zoomable. The site reflows from 320px upward and stays usable at high zoom.
• Server-rendered content. The words are in the HTML, not assembled by scripts after the fact.

How we test

Automated tooling catches maybe a third of accessibility problems, so we don’t stop there. Before launch and as we make changes, we run automated checks (axe-core), walk the site by keyboard, smoke-test with a screen reader, and audit color contrast. {Confirm whether a formal third-party audit or VPAT is planned; if so, cite the auditor and date here.}

Known limitations

Being honest about the gaps is part of the standard. Two areas we watch:

• Third-party content. Our booking widget is provided by an external scheduling partner and isn’t fully under our control. If it gets in your way, call us at 409.498.5011 — we’ll book you in about ninety seconds, and we’ll raise it with the vendor.
• Older content. Some legacy articles and images predate this rebuild. We’re working through them; if you hit one that’s a problem, tell us and it goes to the front of the queue.
• {Add any specific issues identified in the pre-launch accessibility pass that ship unresolved, with a target fix date — or remove this item if there are none.}

Tell us — we mean it

If any part of this site is difficult or impossible for you to use, please get in touch. You don’t need to diagnose the problem or use the right vocabulary; “I couldn’t book an appointment on my phone with VoiceOver” is a perfect report. Tell us what you were trying to do and what happened.

• Phone: 409.498.5011
• Email: info@helixbiowellness.com — putting “accessibility” in the subject line helps it reach the right person.
• In person or by post: 2424 Mechanic St, Galveston, TX 77550

We aim to acknowledge accessibility reports within 48 business hours, tell you what we’re doing about it, and give you an alternative way to get what you needed in the meantime. If something on the site blocks you from booking or reaching us, calling the clinic always works — a person answers.

Accessibility at the clinic

This policy covers our website. If you have questions about accessibility at our Galveston clinic itself — parking, entry, the treatment rooms, or any accommodation that would make your visit easier — call us at 409.498.5011 before your appointment and we’ll sort it out.

Parking. Both free and paid parking are available nearby. The free parking is two-hour parking provided by the City of Galveston. Paid parking is enforced by the City and by other private operators, and is not run by Helix Biowellness.

Changes to this policy

We’ll update this page as the site changes and as we resolve the limitations above. The date at the top shows when we last did.