Privacy Policy

This policy explains what happens to information you give us through this website. We’ve tried to write it in plain English, because a privacy policy you can’t read isn’t doing its job.

Who we are

This website is operated by 3rd Coast Ohana Enterprises LLC (“Helix Biowellness,” “we,” “us,” “our”), a Texas limited liability company located at 2424 Mechanic St, Galveston, TX 77550. You can reach us at 409.498.5011 or info@helixbiowellness.com.

What this policy covers — and what it doesn’t

This policy covers helixbiowellness.com: the booking calendar it sends you to, and the analytics behind it.

It does not cover the medical records we create when you become a patient. Protected health information generated in the course of your care is handled under separate obligations, including HIPAA where applicable, and is described in our Notice of Privacy Practices — a separate document available at the clinic. This website is intentionally built so that it never stores your medical records: it collects no information directly at all, and everything clinical happens in our practice systems or in person.

Information you give us

This site has no contact forms. There is nowhere on helixbiowellness.com to type your name, email, or phone number, and the site itself collects none of those things. Every way of reaching us leads somewhere else:

• Booking. Every “Book” button sends you to our scheduling system, run for us by Clinyx. What you enter there — your name, contact details, and the appointment you choose — is collected by that system under this policy, not by this website.
• Phone or email. Whatever you choose to tell us when you call or write.

Please don’t send medical details through the booking system. A scheduling form is the wrong place for your health history — we’ll cover that privately at your consultation. If you do send us health information this way anyway, we’ll treat it carefully, but we’d much rather you didn’t.

Information we collect automatically

• Analytics. We use Google Analytics 4 to understand how people find and use the site — pages viewed, roughly where visitors are, what device they’re on, and which pages lead to enquiries. This is aggregate traffic measurement, not surveillance of individuals.
• Campaign attribution. If you arrive from an ad or a campaign link, we carry those campaign tags (things like utm_source) through to the booking system so we know which marketing is working.
• Technical logs. Our hosting provider records standard request data — IP address, browser, timestamps — for security, abuse prevention, and keeping the site up.

Cookies and tracking

We keep this light. The site uses cookies and similar storage for analytics and campaign attribution. The booking system sets its own once you get there. You can block or delete cookies in your browser settings; the site will still work, though booking may not.

How we use it

• To reply to you and arrange your consultation.
• To schedule and confirm appointments.
• To send you information you asked for.
• To send marketing emails or texts, where you’ve agreed to receive them — you can stop these at any time.
• To understand how the site performs and to improve it.
• To prevent spam, fraud, and abuse, and to meet our legal obligations.

We do not sell your personal information. We don’t rent it, and we don’t trade it.

Who we share it with

Only the service providers who make the site and our practice run, and only so they can do that work for us:

• Clinyx — our CRM. Enquiries and bookings land here.
• Google Analytics 4 — website analytics.
• Payment processors — card-on-file and payments for bookings and memberships.
• Cherry and CareCredit — only if you choose to apply for financing, and you apply with them directly on their own sites, under their own privacy policies.

We may also disclose information where the law requires it, to protect our rights or someone’s safety, or in connection with a business transfer.

How long we keep it

We keep enquiry information for as long as we need it to respond to you and to keep normal business records — currently 365 days — and longer where the law requires. Medical records are governed by Texas medical-record retention rules and our clinical obligations, not by this policy.

Security

The site is served over HTTPS, the booking system is reached over an encrypted connection, and access to our CRM is limited to the people who need it. No system is perfectly secure and anyone who tells you otherwise is selling something — but we take this seriously, and we deliberately keep sensitive information off this website in the first place.

Your choices

• Marketing. Every marketing email has an unsubscribe link. For texts, reply STOP. Neither affects your care.
• Access, correction, deletion. Email info@helixbiowellness.com and we’ll help. Depending on where you live — including under the Texas Data Privacy and Security Act — you may have the right to access, correct, delete, or obtain a copy of your personal data, and to appeal if we say no. We’ll never treat you differently for exercising those rights.
• Analytics. You can opt out of Google Analytics using Google’s browser add-on, or block analytics cookies in your browser.

Minors

This site isn’t directed at anyone under 18, and we don’t knowingly collect their information. If you believe someone under 18 has sent us information, contact us and we’ll delete it.

Third-party links

We link out to other sites — Cherry, CareCredit, our social profiles. Once you’re there, you’re under their privacy policies, not ours. We’d encourage you to read them.

Changes to this policy

If we change this policy we’ll update the date at the top of the page. Material changes will be flagged more prominently than that.

Contact us

Questions about this policy, or about information you’ve given us:
Helix Biowellness®
2424 Mechanic St, Galveston, TX 77550
409.498.5011 · info@helixbiowellness.com