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Terms of Service

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These terms cover your use of this website. Using the site means you accept them. If you don’t, please don’t use the site — but do feel free to call us instead.

Who you’re agreeing with

This website is operated by 3rd Coast Ohana Enterprises LLC, a Texas limited liability company doing business as Helix BioWellness® (“Helix,” “we,” “us,” or “our”), located at 2424 Mechanic St, Galveston, TX 77550.

Medical services described on this site are provided by licensed healthcare professionals under the direction of Dr. Steven Rea or Dr. Jeremy Drollinger, and not by 3rd Coast Ohana Enterprises LLC, which provides non-clinical management and operational services.

This site is information, not medical advice

This is the most important thing on this page, so it goes first.

Everything on this website — service descriptions, the Journal, the Longevity Assessment, FAQs, all of it — is general information for education and marketing purposes. It is not medical advice, it is not a diagnosis, and it does not create a physician-patient relationship. Reading a page about a treatment doesn’t mean that treatment is right for you; only a consultation with a qualified provider can determine that.

  • Don’t use this site to diagnose or treat anything yourself.
  • Don’t delay or disregard professional medical advice because of something you read here.
  • If you have a medical emergency, call 911. Don’t use this site, our forms, or our booking system for urgent medical needs — they aren’t monitored for emergencies.

Individual results vary. Where we describe what a treatment may help with or is designed to support, we mean exactly that — we make no guarantee of any outcome for you.

Booking and appointments

Booking runs through our scheduling partner. Submitting a booking request doesn’t create a confirmed appointment until we confirm it, and some appointment types — including visits with Dr. Rea — are request-based and confirmed by our team.

A card on file is required to reserve an appointment, and our cancellation and no-show policy is enforced. Please read the cancellation & rescheduling policy before you book — it forms part of these terms.

Pricing

We publish our prices on the page because we think you should be able to see them without a phone call. That said:

  • Prices are current as of the date shown on this page and may change. The price quoted to you at your consultation is the one that applies.
  • Some services are priced at consultation because a responsible number depends on your labs, your history, and your plan.
  • Typos happen. If a price on this site is obviously wrong, we may correct it rather than honor it.
  • Helix is a self-pay clinic. We don’t bill insurance.

Memberships

Memberships are month to month with no sign-up fees and no contracts. Unused services do not roll over, and they are non-transferable and non-refundable. Full terms are on the memberships page and in the agreement you sign when you join, which governs if the two ever disagree.

Financing

Cherry and CareCredit are independent third-party lenders. We don’t make credit decisions, set terms, or service loans. Any financing you take out is an agreement between you and that lender. See our financing page.

Forms and the information you send us

Please give us accurate contact details — we can’t call you back on a number that isn’t yours. Please also don’t send us medical history through this website; our forms ask for contact-level information only, and we’ll cover the clinical detail privately.

By submitting a form you agree we may contact you about your enquiry, by phone, email, or text. Marketing messages are optional and you can opt out at any time without it affecting your care.

Acceptable use

Please don’t:

  • Use the site unlawfully, or to harass, defraud, or impersonate anyone.
  • Attempt to break, probe, or gain unauthorized access to the site or our systems.
  • Scrape, spider, or bulk-harvest the site, or use it to send spam.
  • Submit false information or someone else’s details without their permission.

Our content

The content on this site — text, photography, design, and the Helix Biowellness® name and logo — belongs to us or our licensors and is protected by copyright and trademark law. You’re welcome to view it, share links to it, and print a page for your own use. You may not republish, resell, or use it commercially without our written permission. Third-party names and marks — Cherry, CareCredit, Daxxify, HydraFacial, SkinPen, Aerolase, and others — belong to their respective owners and appear here only to describe the services we offer.

Client photography

Any before-and-after photograph published on this site appears with the written consent of the client shown, and consent may be withdrawn at any time. We don’t publish client images without permission.

Third-party links and embeds

We link to and embed third-party services — the booking widget, financing partners, social profiles. We don’t control them and aren’t responsible for their content, availability, or practices.

Availability

We’d like the site to be up and correct all the time, and we work at that. But we provide it “as is” and “as available,” without warranties of any kind, to the fullest extent the law allows. We don’t promise it will be uninterrupted, error-free, or that every detail is current at every moment.

Limitation of liability

To the fullest extent permitted by law, Helix Biowellness is not liable for indirect, incidental, consequential, or punitive damages arising out of your use of this website.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to the arbitration provisions below, any dispute relating to this website, or these Terms, will be brought exclusively in the state or federal courts located in Galveston County, Texas, and you consent to the personal jurisdiction of those courts.

Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury decide your claims.

  1. Informal resolution first. Before starting any formal proceeding, you agree to contact us at info@helixbiowellness.com or 2424 Mechanic St, Galveston, TX 77550 with a written description of the dispute and what you’d like us to do about it. We’ll do the same if we have a dispute with you. Both sides agree to work in good faith to resolve the matter within 30 days of that notice. Most issues get resolved here.
  2. Agreement to arbitrate. If we can’t resolve a dispute informally, you and Helix agree that any dispute, claim, or controversy arising out of or relating to this website, these Terms, your membership, prepaid packages or series, billing, online booking, or your use of any Helix online service (a “Covered Dispute”) will be resolved by binding individual arbitration rather than in court, except as stated in section 4.
  3. What arbitration means. Arbitration is a process in which a neutral arbitrator, not a judge or jury, decides the dispute. The arbitrator’s decision is final and binding, with limited rights of appeal. There is no jury, and discovery is more limited than in court. The arbitrator can award the same individual relief a court could, including damages and injunctive relief affecting only you.
  4. What is not covered. This arbitration agreement does not apply to:
    • any health care liability claim, medical malpractice claim, or other claim arising from the provision of, or failure to provide, medical or health care services — those are governed by the consent and intake documents you sign in clinic and by applicable Texas law, not by these Terms;
    • claims that qualify for small claims court in Galveston County, Texas, which either party may bring there instead;
    • either party’s right to seek a temporary restraining order or preliminary injunction in court to protect intellectual property or prevent unauthorized access to its systems.
  5. Rules and administration. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is filed, as modified by this section. The rules are available at www.adr.org. The arbitration will take place in Galveston County, Texas, or by video conference if you prefer, and may be decided on written submissions for claims under $10,000.
  6. Fees. If you start an arbitration, you’ll pay the consumer filing fee set by the AAA Consumer Arbitration Rules, and Helix will pay the remaining administrative and arbitrator fees as those rules require. If Helix starts an arbitration against you, Helix pays all fees. Each side pays its own attorneys’ fees unless the arbitrator awards them under applicable law or finds a claim was frivolous, in which case the arbitrator may require the party who brought the frivolous claim to reimburse the other side’s fees and costs.
  7. Class action and jury trial waiver. You and Helix each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or award relief that affects anyone other than the individual party. If this waiver is found unenforceable for a particular claim, that claim will proceed in court under the Governing law section, and the rest of this arbitration agreement remains in effect. To the extent permitted by law, you and Helix each waive the right to a jury trial for any Covered Dispute.
  8. Your right to opt out. You may opt out of this arbitration agreement by sending written notice to info@helixbiowellness.com or to 2424 Mechanic St, Galveston, TX 77550 within 30 days of first accepting these Terms. The notice must include your full name, the email address on your account, and a statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.
  9. Changes to this section. If Helix changes this arbitration agreement after you accept these Terms, you may reject the change by sending written notice within 30 days of the change, in which case the version you last accepted continues to apply between you and Helix.
  10. Survival and severability. This dispute resolution section survives termination of your account, membership, or these Terms. If any part of it is found unenforceable, the remainder stays in effect — except that if the class action waiver in section 7 is found unenforceable as to a particular claim, section 2 will not apply to that claim.

Changes

We may update these terms. The date at the top of this page tells you when we last did. Continuing to use the site after a change means you accept the updated terms.

Contact us

Helix Biowellness®
2424 Mechanic St, Galveston, TX 77550
409.498.5011 · info@helixbiowellness.com